Refund Policy

1. Digital House Plans

Digital house plan purchases are generally final once the files have been delivered or made available for download. If you placed an order by mistake and the files have not yet been delivered or accessed, contact us promptly. We will review cancellation requests individually, subject to applicable law.

Downloading a plan does not transfer ownership of the design or its copyright.

2. Printed Plan Sets

Orders for printed plan sets may be eligible for cancellation before printing begins. Once printing or shipment has started, printed-set orders are generally nonrefundable, except where required by law.

If your printed plans arrive damaged, incomplete, or different from what you ordered, contact us so we can review a replacement or another appropriate resolution.

3. Modifications & Additional Services

Optional services—such as reversed plans, 2×6 wall conversions, material takeoff lists, and custom plan modifications—may be canceled before work begins. Once work has started or the service has been delivered, fees are generally nonrefundable, except as required by law.

Any cancellation or partial refund before work begins is subject to review based on the status of the order.

4. Incorrect or Unusable Files

If you receive the wrong plan, a missing file, or a file that cannot be opened, please contact us with your order number and a description of the issue. We will first work to provide the correct or usable files.

If we cannot reasonably resolve a verified delivery or product error, we will review the appropriate refund or other remedy in accordance with applicable law.

5. Building Codes & Plan Suitability

Before purchasing, customers should confirm that the selected plan is suitable for their property, intended construction, and project requirements. Building codes, permitting requirements, site conditions, and professional review vary by location.

A plan requiring site-specific revisions, engineering, or local approval does not by itself qualify for a refund.

6. How to Request Assistance

To request a cancellation, report an order issue, or ask about refund eligibility, email us with your name, order number, the plan or service purchased, and a brief explanation.

Email: [Insert Business Email]

We will review the request and explain the available options. Nothing in this policy limits any rights or remedies you may have under applicable law.